Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About Strawberry Field

What is Strawberry Field?

Strawberry Field is a visitor attraction and training centre in Woolton, Liverpool, operated by the Salvation Army.

Why is Strawberry Field famous?

It inspired the Beatles’ song “Strawberry Fields Forever,” written by John Lennon who grew up nearby.

Can I visit the original Victorian house at Strawberry Field?

The original Victorian house was demolished in 1973 and replaced with purpose-built units; the visitor centre now hosts exhibits.

What can I see at Strawberry Field?

Visitors can explore interactive exhibitions, gardens, the original red gates, the Steinway piano, and enjoy the café and gift shop.

Where is Strawberry Field located?

It is situated on Beaconsfield Road in Woolton, a suburb of Liverpool, with the postal code L25 6EJ.

Is Strawberry Field accessible for visitors with special needs?

Yes, the site offers inclusive experiences and supports young people with learning difficulties through its training programmes.

Are the iconic red gates at Strawberry Field still on site?

The original gates were stolen in 2000 but recovered and are now displayed on the grounds; replicas stand at the entrance.

What is the “Steps at Strawberry Field” programme?

It is a training and employment skills initiative for young adults with learning difficulties and other barriers.

Can I eat at Strawberry Field?

Yes, the “Imagine More Café” serves meals made with locally sourced ingredients.

Is there a souvenir shop at Strawberry Field?

A gift shop on-site and online sells Beatles and Strawberry Field merchandise including clothing and photomosaics.

Is photography allowed inside Strawberry Field?

Photography guidelines are not specified but visitors often photograph the gardens and exhibitions.

Does visitor spending support a charity at Strawberry Field?

Yes, proceeds help fund programmes supporting young people with learning difficulties at Strawberry Field.